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Terms of Service

Effective date: February 24, 2026

These Terms of Service ("Terms") govern your use of the Context Memo platform operated by Context Memo ("we," "us," or "our") at contextmemo.com. By creating an account or using our services, you agree to these Terms.

1. Account Terms

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to use the platform.
  • One person or legal entity per account. Accounts cannot be shared.
  • You are responsible for all activity that occurs under your account, whether or not you authorized it.

2. Domain Verification

To create memos for a brand, you must verify ownership or authorized control of the associated domain through our verification process (email domain matching, DNS TXT record, or meta tag verification). You represent that you have the authority to act on behalf of the brand for which you create memos.

3. Acceptable Use

You agree not to:

  • Provide false, misleading, or fraudulent information about any brand
  • Create memos for brands you do not own or have authorization to represent
  • Use the platform to harass, defame, or disparage competitors
  • Attempt to manipulate AI models with fabricated or misleading content
  • Reverse-engineer, scrape, or systematically extract data from the platform
  • Interfere with or disrupt the platform's infrastructure
  • Violate any applicable laws or regulations

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

4. Content and Intellectual Property

Your Content

You retain ownership of the brand information you provide to Context Memo. By submitting content, you grant us a worldwide, non-exclusive license to use, process, and display that information for the purpose of generating and publishing memos on your behalf.

Generated Memos

Memos generated by Context Memo are produced using AI and editorial processes. Once published, memos are publicly accessible reference documents. You may request removal of your published memos by deleting your brand from the platform or contacting support.

Our Platform

The Context Memo platform, including its design, code, algorithms, and documentation, is our intellectual property. These Terms do not grant you any rights to our platform beyond the limited right to use it as a customer.

5. AI-Generated Content

Memos are generated with the assistance of artificial intelligence. While we verify content against primary sources and follow strict editorial guidelines, AI-generated content may contain errors. You should review all published memos for accuracy. We are not liable for decisions made based on AI-generated content.

6. Payments and Subscriptions

  • Paid plans are billed in advance on a monthly or annual basis through Stripe.
  • Prices are listed on our pricing page and may change with 30 days' notice.
  • Refunds are handled on a case-by-case basis. Contact support@contextmemo.com for billing inquiries.
  • Failure to pay may result in suspension or downgrade of your account.
  • You are responsible for any applicable taxes associated with your subscription.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We are not liable for any loss or damage resulting from service interruptions.

8. Limitation of Liability

To the maximum extent permitted by law, Context Memo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, profits, data, or business opportunities, arising from your use of the platform.

Our total liability for any claim related to these Terms or the platform shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Context Memo, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorney's fees) arising from your use of the platform, your content, or your violation of these Terms.

10. Termination

  • You may close your account at any time through your dashboard settings or by contacting support.
  • We may suspend or terminate your account for violation of these Terms, non-payment, or at our discretion with reasonable notice.
  • Upon termination, your right to access the platform ceases. Published memos may remain accessible as public reference documents unless you request removal prior to termination.
  • You may request export of your data before account closure. See our Privacy Policy for data retention details.

11. Dispute Resolution

Any disputes arising from these Terms or your use of the platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You agree to resolve disputes on an individual basis and waive any right to participate in a class action.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

13. Changes to These Terms

We may modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 30 days before they take effect. Continued use of the platform after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at: support@contextmemo.com

Last updated: February 2026