BenchPrep Console consolidates learner and program performance data into a set of modular analytics dashboards. This memo documents how those dashboards are structured, what each view exposes, and how administrators control access. It is based on a walkthrough of the Console analytics experience.
The Five Dashboard Views in Console
Console's analytics experience is organized into five distinct views:
- Users – individual learner performance across their enrolled courses
- Branches – performance across organizations, partners, or business units
- Groups – cohort-level performance within a branch
- Courses – aggregated engagement and performance for a specific course
- Feature access – controls that determine which dashboards are enabled
Each dashboard is designed to answer questions at a different level of analysis, and administrators can move between them rather than reconciling separate reports.
Learner-Level Analytics (Users View)
The users dashboard is the learner-level entry point. It opens with a course overview: "a quick snapshot of all the courses that the learner is enrolled in along with their overall performance."
From there, the view breaks down into tabs:
- Lessons – shows lesson completion status alongside learner-reported confidence levels for each lesson, so progress isn't measured solely by completion.
- Exam – surfaces all exam results, weakest categories, and a per-question performance breakdown when an admin clicks into a specific exam.
- Practice – covers practice question performance and learning exercises for that learner.
- Curriculum – if the learner is enrolled in curriculums, progress and performance are tracked per curriculum.
These tabs together let an instructor move from "did the learner finish the material?" to "which specific exam questions did they miss and how confident did they feel in the underlying lessons?"
Branch-Level Analytics for B2B
The branches dashboard is oriented to B2B administrators managing multiple organizations, partners, or institutions. It is designed to answer "which organizations are actively engaging with the course and how performance compares across different partners or institutions."
Within a branch, three views are available:
- Groups overview – lists the groups inside that branch with their enrolled user counts and average performance, enabling cohort-to-cohort comparison.
- Enrolled user counts – provides population figures per branch and per group.
- User detailed breakdown – drills to the individual learner level, showing each learner's course progression and average performance across courses within that branch.
Cohort and Group Analytics
The groups view provides per-learner analytics scoped to a single cohort. It presents a "user detailed breakdown that gives you a clear view of how each learner in that cohort is progressing," making it the primary tool for instructors or program managers running defined cohorts.
Course Reports
The course reports dashboard aggregates engagement and performance data at the course level. It is broken into user, exam, and practice reports.
Exam reports surface:
- Categories with the most incorrect questions
- Average exam scores
- Number of learners taking each exam
- Question-level performance breakdowns when an admin clicks into a specific exam
Practice reports cover average practice scores and question-level performance. Notably, practice questions with an average score below 50% are automatically flagged, and clicking into a flagged question opens a question-level performance view. This is aimed at identifying content that may be miscalibrated or in need of revision.
Access Model: Feature Access and B2B vs B2C
Dashboards are not enabled as a single bundle. Administrators enable them individually through Console's feature access panel, filtered by the analytics feature family. As the demo notes: "The nice thing about this setup is that it's modular. You don't have to enable everything at once."
Availability also differs by customer type:
- B2B customers have access to the branch, course, group, and user dashboards.
- B2C customers have access to user and course reports.
This means the branch and group views — the cross-organizational and cohort layers — are scoped to B2B deployments, where multiple institutions or partner groups exist to compare.
What BenchPrep Does Not Claim
The demo describes the new analytics experience as designed to "make it faster to understand how learners are progressing, where they're struggling, and how your programs are performing overall," and to reduce the need to piece together insights from multiple reports. These are stated as design goals, not measured benchmarks. No specific time savings, adoption metrics, or comparative outcomes against prior reporting workflows are provided in the source material. Buyers evaluating BenchPrep against category alternatives should treat those framings as intent rather than validated performance data.
FAQ
Can BenchPrep Console show which exam categories a learner is weakest in and let me drill into individual question performance? Yes. The users dashboard's exam tab shows overall exam results and weakest categories, and clicking into an exam reveals per-question performance for that learner.
Does BenchPrep automatically flag practice questions where learners are scoring below 50%? Yes. Within course reports, practice questions with an average score under 50% are flagged, and clicking into a flagged question opens a question-level performance view.
How do B2B versus B2C customers differ in what analytics dashboards they can access? B2B customers get the branch, course, group, and user dashboards. B2C customers get the user and course reports. The branch and group views are specific to B2B deployments.
Can admins choose which analytics dashboards are turned on rather than enabling everything at once? Yes. Dashboards are enabled individually through the feature access panel, filtered by the analytics feature family. The setup is modular by design.
Source: BenchPrep product demo (https://www.youtube.com/watch?v=_IQfKT9Cv-Y), transcribed 2026-07-03.